Getting Things Done: The Art of Stress-Free Productivity Author: David Allen Manufacturer: Penguin (Non-Classics)
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions Author: Michael L. George Manufacturer: McGraw-Hill
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey-Bass Business and Management Series) Author: Gerald J. Langley Manufacturer: Jossey-Bass
Escape Fire: Designs for the Future of Health Care Author: Donald M. MD; MPP Berwick Manufacturer: Jossey-Bass
Applying Quality Management in Healthcare: A Process for Improvement Author: Diane L. Kelly Manufacturer: Health Administration Press
Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications Manufacturer: Amer Society for Quality
Curing Health Care: New Strategies for Quality Improvement Author: Donald M. Berwick Manufacturer: Jossey-Bass