Good to Great: Why Some Companies Make the Leap... and Others Don't
Author: Jim Collins
Manufacturer: Collins Business
|
Made to Stick: Why Some Ideas Survive and Others Die
Author: Chip Heath
Manufacturer: Random House
|
What Got You Here Won't Get You There: How Successful People Become Even More Successful
Author: Marshall Goldsmith
Manufacturer: Hyperion
|
The SPEED of Trust: The One Thing That Changes Everything
Author: Stephen M.R. Covey
Manufacturer: Free Press
|
Execution: The Discipline of Getting Things Done
Author: Larry Bossidy
Manufacturer: Crown Business
|
Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant
Author: W. Chan Kim
Manufacturer: Harvard Business School Press
|
Marketing Metrics: 50+ Metrics Every Executive Should Master
Author: Paul W. Farris
Manufacturer: Wharton School Publishing
|
Competing on Analytics: The New Science of Winning
Author: Thomas H. Davenport
Manufacturer: Harvard Business School Press
|
Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't
Author: Ram Charan
Manufacturer: Crown Business
|
Silos, Politics and Turf Wars: A Leadership Fable About Destroying the Barriers That Turn Colleagues Into Competitors
Author: Patrick M. Lencioni
Manufacturer: Jossey-Bass
|
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
Manufacturer: Bard Press
|
Financial Intelligence: A Manager's Guide to Knowing What the Numbers Really Mean
Author: Karen Berman
Manufacturer: Harvard Business School Press
|
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization
Author: Thomas Kelley
Manufacturer: Doubleday Business
|
Hard Facts, Dangerous Half-Truths And Total Nonsense: Profiting From Evidence-Based Management
Author: Jeffrey Pfeffer
Manufacturer: Harvard Business School Press
|
The Long Tail: Why the Future of Business is Selling Less of More
Author: Chris Anderson
Manufacturer: Hyperion
|
Why Should Anyone Be Led by You?: What It Takes To Be An Authentic Leader
Author: Robert Goffee
Manufacturer: Harvard Business School Press
|
Alignment: Using the Balanced Scorecard to Create Corporate Synergies
Author: Robert S. Kaplan
Manufacturer: Harvard Business School Press
|
Ten Rules for Strategic Innovators: From Idea to Execution
Author: Vijay Govindarajan
Manufacturer: Harvard Business School Press
|
Small Giants: Companies That Choose to Be Great Instead of Big
Author: Bo Burlingham
Manufacturer: Portfolio Hardcover
|
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Author: Frederick F. Reichheld
Manufacturer: Harvard Business School Press
|
Chief Customer Officer : Getting Past Lip Service to Passionate Action
Author: Jeanne Bliss
Manufacturer: Jossey-Bass
|
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Author: Chris Denove
Manufacturer: Portfolio Hardcover
|
Return on Customer: Creating Maximum Value From Your Scarcest Resource
Author: Don Peppers
Manufacturer: Doubleday Business
|
Customer Loyalty: How to Earn It, How to Keep It
Author: Jill Griffin
Manufacturer: Jossey-Bass
|
Clued In: How to Keep Customers Coming Back Again and Again
Author: Lewis Carbone
Manufacturer: FT Press
|
Loyalty Rules: How Today's Leaders Build Lasting Relationships
Author: Frederick F. Reichheld
Manufacturer: Harvard Business School Press
|
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Author: Michael D. Johnson
Manufacturer: Jossey-Bass
|
MarketBusters: 40 Strategic Moves That Drive Exceptional Business Growth
Author: Rita Gunther McGrath
Manufacturer: Harvard Business School Press
|
Loyalty Rules! How Leaders Build Lasting Relationships
Author: Frederick F. Reichheld
Manufacturer: Harvard Business School Press
|
The Ultimate Question
Manufacturer: Covey
|
Executive Intelligence: What All Great Leaders Have
Author: Justin Menkes
Manufacturer: Collins Business
|
Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal
Author: Jill Griffin
Manufacturer: Jossey-Bass
|
The Inside Advantage
Author: Robert H. Bloom
Manufacturer: McGraw-Hill
|
Managing Customers as Investments: The Strategic Value of Customers in the Long Run
Author: Sunil Gupta
Manufacturer: Wharton School Publishing
|
Satisfaction : How Every Great Company Listens to the Voice of the Customer
Author: Chris Denove
|
The One Number You Need to Grow (HBR OnPoint Enhanced Edition)
Author: Frederick F. Reichheld
Manufacturer: Harvard Business Review
|
Learning from Customer Defections
Author: Frederick F. Reichheld
Manufacturer: Harvard Business Review
|
